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New Reviewer

Fraud, deceptive business practices

Bought a car in May 2021: - switched finance mgrs on us after we'd agreed to a sales price. (New price was $3k higher) - included an additional purchase of a "theft warranty" even though paperwork says purchase not required (+$535). Theft is covered by personal insurance This is fraud! - offered incentives of $250 gift card for test drive (completed) and another $250 gift card for purchase (completed) Gift cards are a collection of small denomination $25-$50 gift cards for use only at a group of online, overpriced, low inventory stores that have ALL gone out of business. Cards say valid through 2022 but the $500 incentives are worthless!}

User's recommendation: DON NOT PURCHASE FROM ANY CARTER DEALERSHIP!

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ID
#3034488 Review #3034488 is a subjective opinion of poster.
Cons
  • Customer service
  • Shady business practices
  • False advertisement
Loss
$3000
Preferred solution
Price reduction

Deceiving and liars

CJ from Ron Carter Hyundai, yes I did call THIS person out by name! I originally co-signed for a vehicle for my cousin, cool np right? Yeah, NO! Everything was cool for about a week! I sent any and everything that this man asked for and then some. A week after she gets...
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1 comment
#2079831

Change mind

ID
#2742184 Review #2742184 is a subjective opinion of poster.
Location
Lake Saint Louis, Missouri

Wouldn't give my keys to my car.

Went to Ron Carter dealership yesterday. Your approved for 25,000 with 0 down. Went there and they were playing let's make a deal. I asked for my car keys over and over. They wouldn't give me them after asking 8 time finally gave them to me. The sales person was so pushy, I will never go there again!

User's recommendation: Don't shop at Ron Carter Hyundai.

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ID
#1898503 Review #1898503 is a subjective opinion of poster.
Location
Galveston, Texas
New Reviewer

Car to be fixed still waiting since Oct

Bought a suv in Oct had issues on the way home was told they would be taken care of. Took it in when the parts came in Nov.11. The suv is still there was told several times it was ready then told it's not ready. Have emailed sales person. Customer service. used car manager with no response from any of them. I've already made payments. This is very unprofessional. Seems like my last recourse is a lawyer I'm at my wits end. Need help ASAP FROM SOMEONE¡!!!!!
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1 comment
#1789031

This complaint has not been resolved.

ID
#1729902 Review #1729902 is a subjective opinion of poster.
Service
Ron Carter Hyundai Customer Care
Pros
  • Sales representative
Cons
  • General manager
  • Customer service
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Full refund
New Reviewer

DO NOT PURCHASE A VEHICLE AT THIS DEALERSHIP

I puchased a vehicle 3 weeks ago and cannot get anyone to return my calls regarding a repair that needs to be made. They are dishonest and disrespectful. These people will not honor their word, will not return phone calls and will not provide good customer service...they only want to sell you a vehicle!
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ID
#1715644 Review #1715644 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • General manager
  • Will not return phone calls
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Bad Customer Service

I saw a 2020 Palisade online, inquired about it. I'm in military serving in Louisiana, which is 3 hours away. Several advisors reach out to me giving me the impression the vehicle was at store. Since long distance I wanted to knock out much paperwork prior to getting to store, made plans to make 3 hour drive then was told vehicle not at store and would be getting it in 3 weeks. The sales guy said i needed to come in a sign paperwork to secure car, which I did. I left them my trade in a 2009 GMC Yukon Denali with two keys and FOBs. They did give me a loaner vehicle, a new Hyundai Santa Fe. Well 2 weeks into having the vehicle and a week prior to my Palisade showing up, the sales guys called me and said the vehicle is here can you come and I was like, I'm on the way. (3 hour drive) I get to dealership and they tell me vehicle is not there and their allocations changed since a ship capsized a week ago in Georgia. Now says they won't get any until December/January. So they gave me my keys and title back from Yukon, however missing a key a Fob. The whole situation sound shady and now I'm trying to get them to get me another key fob they lost. We'll see how that goes.
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ID
#1656094 Review #1656094 is a subjective opinion of poster.
Location
Dallas, Texas

Terrible experience with sales Dept

Terrible experience in leasing a car. Would not let my sister leave without leasing a car. Held her 6 hours and would not give her keys to her car. I went with her next day and financial person told me to shut up. He was not talking to me. My sister almost had a stroke over this experience. We should have called the police Service department is wonderful
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ID
#1626374 Review #1626374 is a subjective opinion of poster.
Location
Houston, Texas
Service
Ron Carter Hyundai Sales Representative
New Reviewer

"WE OWE"

I went to Ron Carter Hyundai on 07/18. It took over 4.5 hrs to test drive a vehicle and finalize a price. It took over 3 hours to get out of financing. The dealership was to fix 3 things. I was able to get my car into shop on 07/29. They did give me a rental. I can’t get callbacks from Scott Kimbrough (called 07/17, 07/18, 07/27, 08/06, 08/07). I can’t get callbacks from salesman (Carlos) or supervisor (Ceaser). As of 08/08 *** my vehicle is still getting “fixed”. ***
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ID
#1616983 Review #1616983 is a subjective opinion of poster.
Location
Houston, Texas
Service
Ron Carter Hyundai Sales Representative
Pros
  • Receptionists
Cons
  • Customer service
  • Will not return phone calls
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

False advertising

7-28-19 Went in on the basis of their advertisement of 1.00 dollar due at signing. When we got there and started talking to a salesperson. Was told that we would need to come up with over 2500.00 dollars. How is this company still doing business with this kind of dishonesty.
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ID
#1604145 Review #1604145 is a subjective opinion of poster.
Location
Deer Park, Texas
Service
Ron Carter Hyundai Customer Care
Cons
  • False advertisement
  • Bait-and-switch tactics
Reason of review
Not as described/ advertised
Preferred solution
Honoring advertisement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sleazy underhanded sales

Was told a car was 5k more once test drive started and paperwork started. they padded my income to qualify me for the note and when i brought up all my concerns its like i had no voice. I am a sr. on fixed income
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ID
#1550204 Review #1550204 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

BEWARE

This is a shady dealership I called them to talk price on a car, they said they don't normally talk money on the phone but it being the end of the month they would. The salesman and I agreed to a drive out price and said he would honor it. He gave me his name which was Edward, and to come and see him. When I arrived at the dealership he was no where to be found. They sent me to different sales men which were rude, then they brought out a loaner car trying to pass as a new one and wanted more than the what we agreed on. I totally just walked out on them. I hope this help out.....
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ID
#1525802 Review #1525802 is a subjective opinion of poster.
Location
Houston, Texas
Service
Ron Carter Hyundai Sales Representative
Reason of review
Poor customer service
New Reviewer

Do not waste your time, unless you want your time wasted

Old school unprofessional high-pressure sales tactics. Trying to get you to sign “I will buy for XXX”, let me sweat talk my manager, etc. Ran my credit after I told them it was not authorized. Added $2000 to the advertised price. Seriously? Who tries that? Get with the times. We loved the vehicle but walked away due to these business practices.
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1 comment
#1680899

Wish I had seen your review before I went there lucky I did not buy nothing from these crooks. I talked to a salesman on the phone about price on a car they said they don't normally do a price on the phone but it being the end of the month they would.

The sales man was named Edward which did not even work there.

When I got there they sent me to another sales man then they brought out a loaner car and wanted more money. Glad to get the heck out of that place.

ID
#1488756 Review #1488756 is a subjective opinion of poster.
Service
Ron Carter Hyundai Manager
Reason of review
Poor customer service
Preferred solution
Walked out...

Poor dealership

Poor dealership practices ...bait and show you bad shape used vehicle after discussion on phone before driving 100 miles to look at....reviews on other places i wrote arent published on thier site...this is like most chain car sellers are not to help you but to sell cars and get you in and out with whatever way the can....this place is prime example of get the sell no matter what....look at the glass in the area where salesman make thier deals....its a compition and quota board for them....it is literally writen on the glass in marker for thier sales over each other....bunch of people working on making money off you for *** cars ..
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ID
#1464870 Review #1464870 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Website Full OF Lies Discriminates against Senior's

Ron Carter Hyundai - Website Full OF Lies Discriminates against Senior's
I wanted to get a newer vehicle than I had and wanted to use 2008 Nissan as a trade in down payment. The only reason I even bothered with Ron Carter is because their website claims they have second chance financing. They also have a first time buyers program and they...
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1 comment
#1644478

You aren't being discriminated against.... They just don't want to waste time with someone they probably can't finance.

They have numbers to make and your coming in whining won't help them. They also don't want to waste time with someone who sends an email full of irrelevant @#$# like your crying or the fact you're a senior. No one cares about that.

They just care if you the money you qualify for will get you a car they have on the lot. From the sound of it, you're lucky you didn't go into this glorified Buy Here Pay Here Lot..

ID
#1464499 Review #1464499 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Discrimination
Loss
$8500
Preferred solution
Let the company propose a solution
New Reviewer

Regarding payoff on our trade in

November 29, 2018 purchased a Santa Fe Ultimate from Ron Carter Hyundai (Friendswood Texas) traded in our car and as of today January 11, 2019 loan with our existing lender still has not been paid off. I did contact them I was told that a check for the payoff was mailed on December 10th. but it was supposedly mailed to an incorrect address because it never cleared their Bank. But they could not tell me what address it was mailed to. Probably never got mailed out. So, on January 9th. I was told that a new check was issued and overnite by Fedex. Called the lienholder this evening still no payoff. I already made my first payment on the new SUV and a payment on the trade was due on Dec.22nd and another one will be due again real soon. Already showing 30 days past due for the December payment.
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ID
#1446657 Review #1446657 is a subjective opinion of poster.
Location
League City, Texas
Service
Ron Carter Hyundai Trade-In
Reason of review
Just want honesty
New Reviewer

I had the worst experience ever dealing with this dealership. I was approved for 0 down then told i had to pay $2000.00 for tax and titles upfront.

I had 3 different cosigners and i was neither 1 was a good cosign. I felt lied to and discriminated against. I will never refer anyone here.
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ID
#1445346 Review #1445346 is a subjective opinion of poster.
Location
New Braunfels, Texas
Service
Ron Carter Hyundai Customer Care
Reason of review
Problems with payment

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