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WORST experience ever! I had to encounter with the most unprofessional salesman by the name of James Teng.

I caught him and his manager in two lies within the first 20 minutes. Alexis C the so called manager was just as unprofessional and rude. This is not expected from American business! They call you profusely, rush through a test drive, and try to hurry up and reel you in by attempting to run you credit multiple times.

I suppose if they have an approval at a descent rate, they feel they can force your business. My wife and I told them from the beginning we were already preapproved with a lender. Teng ignored the fact and asked for her social to find the Capital One preapproval. Since we have credit monitoring alert we found out he snuck and ran a credit application!

This guy pretty much ran our credit without our authorization! After we told him we saw he ran the credit he lied again and stated it was a soft inquiry. Never told us the price of the car, how much our trade-in was worth, nothing! I immediately canceled the entire process!

DO NOT GO TO THE DEALERSHIP!

There are plenty Hyundai dealers in the Houston area with professional, CARING, attitudes. No one should be rushed making a major purchase such as a vehicle!

Reason of review: Poor customer service.

Location: 18100 Gulf Fwy #100, Friendswood, TX 77546, USA

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